Terms and cancellation policy

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These terms govern booking, payment and cancellation of a stay at Villa Klein. By booking, you confirm you have read and agree to them.

Booking and confirmation

Bookings are made via the Previo Reservation+ booking system. Confirming a booking creates an obligation to pay the price of the stay.

Price and payment

A deposit of 50% of the reservation price is due within 3 calendar days. The balance is due no later than 7 days before arrival. For bookings made less than 7 days before arrival, the full price is paid immediately.

Cancellation

14 or more days before arrival: no cancellation fee. 7–13 days before arrival: 50% of the total price. 0–6 days before arrival: 100% of the total price. No-show: 100% of the total price. Group reservations and exceptionally requested dates may have different conditions.

Arrival and departure

Check-in is from 3 pm, check-out by 11 am. The stay is self-service — access is provided by SmartKey after completing online check-in and full payment.

House rules

Details of house operation, night quiet and stay rules are set out in the house rules, available to guests on a separate page.

Complaints and liability

Complaints must be raised without delay during the stay. The guest is liable for damage caused to the property. Villa Klein is not liable for guest belongings left in the room.

Villa Klein — historická vila v Teplicích nad Metují

Current availability and best rates are available in our booking system.

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